Refund Policy

Refund Policy

At Okko Designs Cosmetics, we strive to provide our customers with high-quality lip care products and exceptional service. Due to the nature of our products, we have a strict refund policy in place.

Returns and Refunds:

We do not accept returns or provide refunds for change of mind or dissatisfaction with the product. However, if you receive a damaged product due to shipping mishandling or if your order is lost in transit, we will gladly replace it for you.

Damaged Products:

If you receive a damaged product, please contact us within 3 days of receiving your order. To initiate the replacement process, please provide clear photos of the damaged product and packaging. Once we've assessed the damage, we will promptly ship a replacement product to you at no additional cost.

Lost in Transit:

In the unfortunate event that your order is lost in transit, please reach out to us as soon as possible. We will work with the shipping carrier to track down your package. If the package cannot be located, we will send a replacement order to you promptly.

Contact Us:

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us at okkodesignsusa@gmail.com. Our customer service team is here to assist you and ensure your satisfaction with your lip care experience.

Policy Updates:

Please note that our refund policy may be subject to change without prior notice. Any updates or revisions to our policy will be reflected on this page.

Thank you for choosing Okko Designs Cosmetics for your lip care needs. We appreciate your understanding and support.